Skip to Content

RISC-V Labs SLA

Effective Date: December 1, 2023

1. RISC-V Labs Users

RISC-V labs users refer to any individual who satisfies the following conditions:

  1. A user who is a current member of RISC-V International
  2. A user who has an open-source public repository, with an open-source license

Cloud-V always privileges the RISC-V lab user community where possible in terms of its use of resources. The following privileges are available to RISC-V lab users free of charge:

  1. 20 RISC-V cores will be provided for overall use, with Cloud-V retaining exclusive rights to assign resources for fair use; or 10 real physical boards will be provided for overall use
  2. Each RISC-V lab user repository can be provided with 1 free CI/CD pipeline
  3. Each repository can be provided with single hardware OR single emulated compute instances
  4. Organizations/individuals can request whether they want to use emulated OR hardware compute instances
  5. The Cloud-V team provides a compute instance that they think is suitable based on available requirements
  6. The rules in the "Compute Instance Usage" section will be applied
  7. All RISC-V labs users can get necessary support from the Cloud-V team, including free one-time setup support while onboarding

2. Compute Instance Services

2.1. Continuous Integration (CI) Service

  1. RISC-V labs users interacting with Cloud-V through the dashboard at dash.cloud-v.co can use compute instances based on their availability
  2. If more users are trying to access a given compute resource than the capacity allows, usage will be provided on a first-come-first-served basis unless otherwise specified
  3. If a user does not require a specific resource, the Cloud-V team has the authority to change the resource to ensure efficient performance

2.2. Sandboxing / SSH Access Service

SSH sandboxing availability is subject to demand and resource availability. Contact the Cloud-V team for current access options.

3. Compute Instance Capacity

  1. Compute instances are allotted to users from those specified in the documentation page
  2. This list is subject to change without prior notification
  3. The Cloud-V team can add/remove compute instances to the cloud environment without prior notice
  4. RISC-V labs users can only run their jobs on the assigned runners

4. User Support Services

All users can get the necessary support from the Cloud-V team to use the platform.

4.1. User Support Categories

  1. Open Source Users — Free tier
  2. Standard Users — Paid tier
  3. Premium Users — Paid tier with priority support

4.2. While Interacting with Cloud-V

  1. All users will receive one-time free setup support for the first 10 days ("Onboarding")
  2. RISC-V labs users will get free support during onboarding and may be eligible for more support on a case-by-case basis at Cloud-V's discretion
  3. Standard and Premium Users will be charged for support instances after the 10-day onboarding period
  4. Support tickets are generated through email to cloud-v@10xengineers.ai and may take up to 24 hours to respond. Premium Users will be given priority.

5. Storage Use

  1. Cloud-V is not a data storage server/platform — users cannot store data and expect it to persist indefinitely
  2. RISC-V labs users can request their build data be provided to them
  3. Cloud-V may wipe any data as it sees fit
  4. Users may or may not be informed about data clearance

6. Modifications to Terms

Cloud-V reserves the right to modify these Terms at any time. Changes will become effective upon posting. Continued use of Cloud-V after changes to the Terms indicates acceptance of the modified Terms.

For questions about this SLA, contact cloud-v@10xengineers.ai.